Warranty

Warranty for playdough

We provide warranty 3 months for playdough in which we guarantee that products doesn’t get sticky, oily, dry or mouldy. If you encounter any of these, please contact us and we will refund you or replace the item.

Warranty for playdough accessories

We provide warranty 12 months for playdough accessories.

Warranty for suncatchers

We provide warranty 12 months for suncatcher sets.

Warranty for other products

For any other products not listed above we provide warranty 12 months.

Process for claiming warranty

  1. Contact us and describe the problem and send us photo or video of problem.
  2. We will suggest solution, either replace or refund and you will choose which option you prefer.
  3. If you choose refund, we might ask you to send the product back to us. After we receive the product, in maximum 7 days we will refund full price including shipping cost to your bank account.
  4. If you choose to replace the product, we might ask you to send faulty product back to us and immediately we will send a new one to you.

All the shipping costs related to warranty are paid by us. Shipping product back to us and shipping new/replaced product to you.

In any case if you feel something is wrong with the product, contact us. We will be happy to serve you so you are happy with our products and services.